Lolli's Artisan Soup Mixes — Frequently Asked Questions

Lolli’s Dry Soup Mixes are award-winning handcrafted blends of dried vegetables, legumes, grains, herbs, spices, and our signature chicken-style vegan stock powder.

Each mix is carefully measured so you can create a wholesome, flavour-packed soup at home with minimal effort. Simply add water (and occasionally a pantry staple), fresh vegetables or protein if desired, cook through, and enjoy.

Yes — we are proudly Australian owned and operated.

Our products are manufactured in Brendale, North Brisbane, Queensland, in our Moreton Bay City Council licensed and custom-designed facility.

We are also proud to support local families by providing flexible employment opportunities within our community.

Our priority is always to source ingredients from Australian primary producers whenever possible.

Many of our beans, lentils, grains, sugar, and salt — along with some spices — are sourced from Australian growers and producers.

Ingredients that are not available in bulk within Australia are sourced through trusted importers who maintain HACCP and international ISO certifications, ensuring the highest quality and food safety standards.

Many of our mixes are naturally dairy-free and vegan.

Each product is clearly labelled with:

• Dairy-free: Yes. Some recipes may suggest adding dairy, but you can easily substitute with dairy-free alternatives.

• Vegan / Vegetarian: All of our soup mixes are vegan. Some recipes may suggest optional additions such as dairy, honey, or protein, which can be substituted if preferred.

• Allergen information: All packaging and online product pages include allergen information.

• Gluten: We are not certified gluten-free, so we cannot guarantee the absence of gluten.

If you have specific dietary requirements, feel free to contact us — we’re always happy to help.

Yes. Every soup mix includes a complete ingredient list and allergen statement on the packaging and on our website.

Yes. Each mix includes a full nutritional information panel on the label and on our website.

Currently we offer one pack size. However, you can easily cook half a packet at a time.

To do this:

Pour the contents into a bowl.

Mix well to evenly distribute the ingredients.

Use half the mix and store the remaining half in an airtight container.

Follow the recipe instructions using half the quantities.

Tip: Keep the packet label handy for your second batch!

Each mix includes simple cooking instructions on the packet.

Most recipes involve:

• Adding water

• Adding optional pantry ingredients, fresh vegetables, or proteins

• Simmering until the soup is cooked and flavours develop

Some recipes may suggest dairy products. Each soup is unique, so please refer to the specific instructions for that mix.

Each pouch is designed to make approximately 10–12 regular cup-sized servings. Serving quantities may vary depending on how much water you choose to add. Every soup mix includes an easy-to-follow recipe and suggested cooking instructions to help you achieve the best possible consistency and flavour. Simply check the individual cooking instructions on your pouch and enjoy a fun, easy soup-making experience.

Yes — our mixes work well in both slow cookers and pressure cookers.

You may need to adjust the water levels slightly depending on your appliance.

Please note:

The Tex Mex mix should not be cooked in a slow cooker due to the need for consistent high temperatures. Raw kidney beans must be thoroughly cooked at 100°C.

For the best results with our Creamy Chowder Soup Mix, we recommend choosing a potato that becomes tender while releasing enough starch to create a naturally creamy texture.

Top choices in Australia:

• Sebago (brushed or washed): Widely available from Coles and Woolworths. Sebago potatoes release enough starch to help thicken and enrich the soup.
• Royal Blue: Provides a lovely earthy flavour and a slightly starchy texture. It softens beautifully while still retaining some shape.
• Dutch Cream: A firm, buttery option that is ideal if you prefer the potato pieces in your chowder to remain intact.

Avoid ultra-waxy “new” or salad potatoes, such as Kipfler or Carisma, because they contain too little starch and may stay hard or become rubbery in a creamy soup.

You can purchase our products:

• Directly through our website

• From selected retailers (see our Stockists page)

• At markets and pop-up events

We also regularly update our Facebook page with new stockists and upcoming event locations.

You can also pick up orders or shop in store at:

1/164 South Pine Road, Brendale QLD

Monday to Friday — 9:00 am to 4:00 pm

Yes — we offer Australia-wide shipping from our Brendale, Queensland factory and warehouse.

We also ship to the United Kingdom from our Ballymoney, Northern Ireland warehouse.

Please note that dispatch times may vary between 1–4 business days due to the handcrafted nature of our products.

No — there is no minimum order.

We offer flat-rate shipping for your convenience.

Our soup mixes typically have a shelf life of up to 2 years when stored in a cool, dry place.

No refrigeration is required. Simply keep the pouch sealed and stored away from moisture.

Yes. Once prepared, soup can be:

• Refrigerated for 3–4 days

• Frozen for later use

Yes — our pouches are recyclable. We are continually working toward more sustainable packaging solutions as we grow.

We're here to help! Contact us anytime via email or phone and we'll be happy to assist you.

Yes — we supply:

• Retail stores

• Hampers and gift businesses

• Corporate gifts

• Events and bulk orders

Please contact us for wholesale pricing and partnership enquiries at wholesale@lollisartisansoups.com.au

To ensure your order is protected during transport, we send our parcels to Australia Post in large secured cage pallets.

Because of this process, individual parcels are not always scanned immediately when they leave our warehouse. Australia Post typically scans each parcel after the pallet arrives at their processing facility, which can sometimes be the next business day or up to a couple of days later.

This means your tracking number may show “pending” or no updates initially, but rest assured your order is already on its way.

Once Australia Post processes the pallet and scans your parcel, your tracking updates will appear normally.

If you ever have concerns about your order, please feel free to contact us — we’re always happy to help.